top of page

FAQ

  • Where do you ship to?
    We currently ship to 29,000 serviceable pin codes in India. If you want to place an international order or if your pin code is currently not serviceable, please write to us at hello@thehappyquokka.com and we will send you a quotation for custom shipping solutions to your pin code.
  • Is COD available ?
    Cash on Delivery is not currently available, but we are working on it.
  • My payment has been debited but my order has not been confirmed
    If your account has been debited and your order has not gone through, your payment would be reversed automatically to the payment method used. If for any reason, this does not reflect within 24 hours, Please mail us at hello@thehappyquokka.com
  • I want to cancel an order I just placed
    The Happy Quokka knows that the best of us can make mistakes. If you accidentally placed an order than you no longer want to receive, Please write to hello@thehappyquokka.com for cancellation request if your order has not yet been shipped.
  • How do you pack orders ?
    We use utmost care in packing your order by using recycled paper and recyclable plastics in all our packaging materials to ensure that our products reach you undamaged and our environment stays undamaged as they reach you.
  • I want to return my order
    Our hope is for our products to make you happy, but if for any reason, you would like to return your order, write us at hello@thehappyquokka.com within 7 days, as per our refund policy. Please make sure your product qualifies for returns and refunds before placing your order.
  • I want a custom made product for myself or my enterprise
    We would be happy to customize products for your personal or enterprise needs, with low to minimal quantities. Please write to us at hello@thehappyquokka.com with details of your requirement and we will get back with pricing and solutions.
  • I want to send a personalised note with my order
    Just email us your message along with the order number at hello@thehappyquokka.com within 3 hours of placing the order and we will be thrilled to include your personalised note with your order.
bottom of page